Guestnet

A Perfect Guest Journey for Your Guests

With CASABLANCA, we develop innovative solutions to digitalize the guest journey. Our shared vision is to offer hotels and hospitality businesses a comprehensive digital platform that makes guests' stays more comfortable, personal, and seamless.

Voices on the Collaboration

CASABLANCA Guestnet CASABLANCA Guestnet
CASABLANCA Guestnet CASABLANCA Guestnet
CASABLANCA
Innsbruck
Our interface with Guestnet provides the hotel industry with valuable opportunities to enhance the guest experience digitally. By integrating with the Guestnet guest app, guests can not only access all important information and services of the hotel but also retrieve their bill and booking details directly from CASABLANCA. This simplifies communication, increases transparency, and boosts satisfaction, as guests have access to their essential information at any time—easily via their smartphone or tablet. This way, the digital experience for guests is made even more convenient and modern.
Rupert Christandl
Senior Sales Manager
Guestnet
Brixen
With CASABLANCA, we have a reliable and innovative partner by our side, enabling us to create a seamless guest journey and deliver a unique guest experience. Our interface with CASABLANCA allows guests to intuitively access all relevant information and services, making the added value for our mutual clients immediately visible. Thanks to this strong partnership and our close collaboration, we are able to continuously work on product innovations and better meet our clients' needs in the dynamic hotel environment. Together, we are taking the guest experience to a new level.
Martin Tauber
CEO and Co-Founder
CASABLANCA
Innsbruck
Our interface with Guestnet provides the hotel industry with valuable opportunities to enhance the guest experience digitally. By integrating with the Guestnet guest app, guests can not only access all important information and services of the hotel but also retrieve their bill and booking details directly from CASABLANCA. This simplifies communication, increases transparency, and boosts satisfaction, as guests have access to their essential information at any time—easily via their smartphone or tablet. This way, the digital experience for guests is made even more convenient and modern.
Rupert Christandl
Senior Sales Manager
Guestnet
Brixen
With CASABLANCA, we have a reliable and innovative partner by our side, enabling us to create a seamless guest journey and deliver a unique guest experience. Our interface with CASABLANCA allows guests to intuitively access all relevant information and services, making the added value for our mutual clients immediately visible. Thanks to this strong partnership and our close collaboration, we are able to continuously work on product innovations and better meet our clients' needs in the dynamic hotel environment. Together, we are taking the guest experience to a new level.
Martin Tauber
CEO and Co-Founder

Online Check-in

Guests can complete the online check-in entirely through the web application, contactlessly and on any mobile device. Through a link in their booking confirmation, they can enter all guest details themselves, which are then automatically transferred to the hotel software and digitally signed. The reception receives all information in advance, allowing them to prepare documents and accommodate requests optimally. This makes the check-in process not only more efficient but also more comfortable for guests.

On-Site: The Guest App of Leading Hotels

The app provides essential information such as menus and daily programs, along with current recommendations for the surrounding area. Guests can easily book additional services and activities through the app, which manages all orders and facilitates organization for the team. Automated handling of confirmations and waitlists minimizes the team's workload. The app also promotes targeted upselling, enhancing both guest satisfaction and revenue. With CASABLANCA & Guestnet, we create a seamless digital guest experience—from check-in to check-out. The digital guest journey allows hotels to optimize each step of the stay and cater to individual guest preferences, while also streamlining internal processes and using resources more efficiently.

Online Check-out

Online check-out enables a self-service, contactless departure process, including live billing overview and digital payment. Guests can manage their room keys independently and handle all steps up to automated check-out themselves. This eliminates the need for contact with reception, making the departure smooth and efficient. The process is straightforward and convenient for both guests and the hotel.

The Key Steps of the Guest Journey

Pre-Stay & Digital Check-in

Guests can conveniently check in via the app using the online check-in feature, entering all necessary information on their mobile devices. Their data is automatically transferred to the hotel software, making the check-in process fully contactless and efficient.

On Stay

During the stay, the app provides access to all essential information such as menus, wellness offers, and local tips, and also allows guests to book additional services. Guests can sign up for activities, and the app automates the management of confirmations and waitlists, easing the workload for the staff.

Digital Check-out & Post-Stay

At check-out, guests can depart independently and without any contact with the reception via the app, settling their bills directly in a digital format. The live billing overview displays all expenses transparently, and the entire departure process is seamlessly completed through the app.