Gerharts Premium City Living - Example of a Digital Guest Experience
This case study examines how the integration of the keyless FLEXIPASS technology along with Guestnet has transformed operational efficiency and the guest experience at Gerharts Premium City Living while addressing the challenges of a decentralized hospitality model.
Opinions on the collaboration
"Gerharts Premium City Living redefines hospitality as a complex of vacation apartments without a traditional reception area. Our commitment to innovative hospitality is reflected in the integration of cutting-edge technology to enhance the guest experience. Operating without a central reception posed a particular challenge and required a sophisticated technical infrastructure to ensure smooth operations. Additionally, the complex is located in the city center, where effective communication before arrival and easy access to our garage are essential."
"The implementation process went relatively smoothly, with invaluable support from the knowledgeable support team. We appreciate the commitment of Guestnet and FLEXIPASS to continuously improving accessibility, ensuring a seamless journey for guests, and providing an even better experience for them."
"The various technologies offered by FLEXIPASS and Guestnet were crucial in our decision. Given our decentralized structure, secure digital solutions for keyless access were essential. FLEXIPASS Mobile Keys make it easy for guests to access their apartments independently, ensuring a fast and seamless virtual check-in process.
Guests appreciate the system's user-friendliness, as they do not need to download an app, making it incredibly simple to use. The integration of Guestnet and FLEXIPASS also creates opportunities for upselling with every door opening. At the same time, we save time that was previously wasted with unnecessary clicks. The system is very easy for guests to use, and even those who are not very tech-savvy can manage it without difficulty."
What has improved since switching to Guestnet & FLEXIPASS, according to Sandra?
Time savings in operational processes
Through the integration of FLEXIPASS, the check-in and check-out processes at Gerharts Living in Brixen are significantly accelerated. The manual key handover is eliminated, saving valuable time and significantly reducing administrative effort.
Improved reservation management
The system automatically assigns digital room keys, avoiding errors and making the overall management process more efficient.
Access to room keys from anywhere
Guests can access their room keys directly on their smartphones, regardless of their location. This not only provides more flexibility but also increases comfort, as access is available at any time without physical keys.