Guestnet

How the Familien Natur Resort Moar Gut Excites Guests with Guestnet & Relieves Employees

The Familien Natur Resort Moar Gut is a luxurious 5-star family hotel located in the Großarltal valley, Austria. It combines exclusive comfort with nature experiences, including an organic farm, a large spa, and its own riding stable. Particularly for families, it offers high-quality childcare, a ski practice slope, and numerous outdoor activities.

We spoke with Magdalena, a marketing employee at Moar Gut, about Guestnet, and she will give us fascinating insights into her daily life with the system.

Voices on Collaboration

Familien Natur Resort Moar Gut***** Guestnet Familien Natur Resort Moar Gut***** Guestnet
Familien Natur Resort Moar Gut***** Guestnet Familien Natur Resort Moar Gut***** Guestnet
Familien Natur Resort Moar Gut*****
Großarl
In spring 2024, we successfully integrated Guestnet into our daily operations. From the weekly & children's programs to the children's pass and swimming course registrations. With Guestnet, we cover the entire information exchange with the guests in the house. Through the interface with ASA, guest data is implemented, and a smoother process in the house is ensured. Guestnet enables an increase in revenue and relieves the staff.
MAGDALENA ARNOLD
Marketing
Guestnet
Brixen
Family hotels face the challenge of providing their guests with a completely worry-free holiday experience – and this is exactly where Guestnet comes in. Our Guest App enables family hotels to present all essential information clearly and make personalized services easily bookable. Parents benefit from simple and fast communication, as well as a practical overview of where their children are registered. Additionally, our digital kids' pass provides a secure and convenient way to manage activities. Guestnet optimizes internal processes, reduces paper consumption, and creates a modern digital connection between the hotel and the guest. Numerous family hotels are already successfully using our solution – and guest satisfaction speaks for itself!
Martin Tauber
CEO und Co-Founder
Familien Natur Resort Moar Gut*****
Großarl
In spring 2024, we successfully integrated Guestnet into our daily operations. From the weekly & children's programs to the children's pass and swimming course registrations. With Guestnet, we cover the entire information exchange with the guests in the house. Through the interface with ASA, guest data is implemented, and a smoother process in the house is ensured. Guestnet enables an increase in revenue and relieves the staff.
MAGDALENA ARNOLD
Marketing
Guestnet
Brixen
Family hotels face the challenge of providing their guests with a completely worry-free holiday experience – and this is exactly where Guestnet comes in. Our Guest App enables family hotels to present all essential information clearly and make personalized services easily bookable. Parents benefit from simple and fast communication, as well as a practical overview of where their children are registered. Additionally, our digital kids' pass provides a secure and convenient way to manage activities. Guestnet optimizes internal processes, reduces paper consumption, and creates a modern digital connection between the hotel and the guest. Numerous family hotels are already successfully using our solution – and guest satisfaction speaks for itself!
Martin Tauber
CEO und Co-Founder

Successful Digitalization of Guest Communication at Moar Gut

The Familien Natur Resort Moar Gut***** successfully uses ASA as its PMS and ZIMRES as its correspondence tool, while also utilizing Guestnet since last year. Guests are informed via the Moar Gut holiday companion in the arrival email, receive a phone reminder and access details 3 days before arrival, and on the arrival day, they receive an automatic "Welcome Mail" from Guestnet. If the access has not yet been activated, guests receive a business card with the login details. Guestnet helps us immensely in optimizing internal processes. For example, activity registration is now digital and straightforward. The children's pass for childcare can also be filled out directly through the system, saving both parents and our team a lot of time.

With Guestnet, we offer our guests even better service. They can always stay informed about current offers and services and conveniently book them – without waiting times or complicated sign-ups.
With an almost 100% usage rate, 27,000 visitors, 54,000 visits, an impressive 562,000 page views, and an average duration of eight minutes, the intense interaction of guests with the digital offerings is clearly evident.
Magdalena Arnold
Marketing @ Familien Natur Resort Moar Gut*****

Magdalena's Top 3 Guestnet Features

WEEKLY PROGRAM

At the Familien Natur Resort Moar Gut, Guestnet plays a central role in guest service. Over 90% of guests use the weekly and kids' programs directly on their smartphones. The digital registration eases the burden on the reception desk, as no more lists need to be maintained. External service providers, such as yoga instructors, can also access the system themselves, eliminating the need for manual notifications by the reception.

KIDS' PASS

The digital kids' pass at Moar Gut provides significant relief in childcare. Children from the reservation are automatically displayed, and the data is directly synchronized with the PMS. Parents can fill in important information themselves, which reduces the workload for the team and allows them to focus more on caring for the children.

ORDER

The ORDER system at Moar Gut offers guests an easy way to select products and place orders, significantly optimizing the ordering process. Since orders are made directly digitally, walking distances are reduced, and staff can work more efficiently. Additionally, it has been observed that guests place considerably more orders due to the uncomplicated use, leading to a noticeable increase in revenue.

Missed it? Here is the webinar recording!   

On March 20, 2025, the joint webinar by Moar Gut and Guestnet took place. Would you like to watch the recording? Simply click the button and request the recording for free! Please note, the recording is in German.

Request recording