From Planning to Booking: An Example with Quellenhof Luxury Resorts
GUEST APP
In the guest app, visitors can find the current weekly program, register directly, and check availability. This allows for individual planning anytime and anywhere.
Our print modules provide a clear overview of the week’s highlights and help guests quickly find their way around.
TV
Guests are always informed about current offers, events, and activities via the screens in the resort—ideal for spontaneous planning on-site.
GUEST APP: All Activities and Highlights at a Glance
The guest app is the central information hub for those who want to actively shape their stay. Here, visitors can find the up-to-date weekly program, sign up for activities with just a few clicks, and check availability in real time. This direct and mobile solution enables flexible planning and encourages spontaneous participation in events. Especially convenient: Push notifications remind guests of upcoming events or inform them of last-minute changes.
PRINT – The Weekly Program to Browse Through
Many guests prefer a classic overview in printed form. That’s why Quellenhof offers attractively designed print modules that concisely summarize the weekly program and key highlights. These are displayed prominently in central locations throughout the resort, such as the reception. The clear structure helps guests quickly find their way around and choose suitable activities.
TV Screens – Current Information at a Glance
Digital screens throughout the resort provide a dynamic and always up-to-date display of the weekly program. Whether at the reception, in the wellness area, or in the fitness zones, guests are regularly informed about exciting offers and events through these screens. This visual presence supports spontaneous decision-making for activities and helps increase registration numbers.
We asked Dagmar Gruber, Marketing at Quellenhof Luxury Resorts, a few questions about the use of the weekly program feature—a function that recorded 11,068 activity registrations with a total of 13,577 participating guests last year.
Quellenhof Luxury Resorts used to organize all programs—weekly program, sauna, fitness, kids, teenagers, yoga, and movie programs—that were available to guests weekly, traditionally written in a Word document and then provided as a PDF through Guestnet. Before the pandemic, the program was even printed out and handed to guests at check-in. During the pandemic, digitalization proved to be an advantage, as printed materials were no longer allowed to be distributed. This significantly facilitated the transition to a digital system in the minds of guests. Additionally, the environmental aspect played an important role, as it helped reduce paper consumption considerably.
What challenges were there in planning and implementing activities?
Since Quellenhof Luxury Resorts offer a wide variety of different programs and thematic areas, the biggest challenge was presenting the content in Guestnet as clearly as possible. Therefore, it was essential to provide filter options so that guests don’t have to search through the entire daily schedule, but only see the services they are currently interested in. Nowadays, the entire process of online registration works very well. A particularly important aspect was relieving the reception team, as fewer manual registrations are required, and the team has more time for personal guest contact.
The handling of registrations has become significantly more time-efficient, and the error rate has been minimized through digital sign-ups and cancellations. The program is presented in an attractive and clear graphical format. Guests can easily register from anywhere without needing to go to the reception. Additionally, expired events automatically disappear from the overview, ensuring that the weekly program remains up to date.
All program points are assigned with minimum or maximum participant numbers, allowing the team to keep track at any time using the management tools. As a result, many processes have been made more efficient.
Activity Management – Digital, Simple, Efficient!
Let your guests easily book activities through the web app. With just a few clicks, they can secure their participation, while you maintain an overview of bookings and waiting lists. Automatic email confirmations and optimized management save time at the reception and improve utilization. Additionally, you can integrate additional offers like spa treatments or room service – for more comfort, better service, and higher revenue.
Digitize your hotel now!
Simplify processes, relieve your team, and offer guests a modern, digital experience - with the guest app from Gustnet. Whether it's booking activities, information, or communication: everything in one place, available anytime.
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