Guestnet

Digitalization of Campgrounds: Modern Solutions for a Better On-Site Guest Experience

Såndgøld Alpine Glamping combines traditional camping with modern comfort and sustainable innovations. Nestled in the picturesque landscape of South Tyrol, the campsite offers a unique blend of nature experience and contemporary hospitality.

With luxurious accommodations and smart, eco-friendly infrastructure, Såndgøld Alpine Glamping sets new standards—creating a camping experience that perfectly balances comfort and adventure.

Voices on the Collaboration

Såndgøld Alpine Glamping Systems GmbH Såndgøld Alpine Glamping Systems GmbH
Såndgøld Alpine Glamping Systems GmbH Såndgøld Alpine Glamping Systems GmbH
Såndgøld Alpine Glamping
Sand in Taufers
Guestnet enables us at Såndgøld to provide our guests with all important information around the clock, which significantly increases their satisfaction. At the same time, the platform relieves our team through automated processes and increases our turnover through targeted upselling. We particularly appreciate the seamless integration into our existing systems and the high degree of customisability to our brand.
Adrian Vogel
Management
Systems GmbH
Bolzano
With our smart charging solution, we not only simplify automated charging of electric vehicles for guests via Guestnet but also relieve the front desk, as neither the activation of the charging station nor the manual entry of charging sessions into the PMS is required. The same applies to our smart license plate recognition: The guest can drive directly to their parking spot upon arrival, as the license plate has already been stored during the pre-check-in process, and our solution automatically retrieves this information from the PMS ASA. This is what digitalization looks like – this is how smart system solutions work.
Matthias​​​​ Haspinger
DEPARTMENT LEADER HOTELSOFTWARE
Såndgøld Alpine Glamping
Sand in Taufers
Guestnet enables us at Såndgøld to provide our guests with all important information around the clock, which significantly increases their satisfaction. At the same time, the platform relieves our team through automated processes and increases our turnover through targeted upselling. We particularly appreciate the seamless integration into our existing systems and the high degree of customisability to our brand.
Adrian Vogel
Management
Systems GmbH
Bolzano
With our smart charging solution, we not only simplify automated charging of electric vehicles for guests via Guestnet but also relieve the front desk, as neither the activation of the charging station nor the manual entry of charging sessions into the PMS is required. The same applies to our smart license plate recognition: The guest can drive directly to their parking spot upon arrival, as the license plate has already been stored during the pre-check-in process, and our solution automatically retrieves this information from the PMS ASA. This is what digitalization looks like – this is how smart system solutions work.
Matthias​​​​ Haspinger
DEPARTMENT LEADER HOTELSOFTWARE

Digitalization is not only advancing the hotel industry but also enhancing campgrounds with innovative technologies that make guests' stays more comfortable and efficient.

 

This case study highlights how Systems GmbH, ASA, and Guestnet are working together to implement solutions that take campgrounds to the next level.

 

Key Focus Areas of Digitalization:

  • Pre-check-in & Automated Welcome Email: Faster and easier check-in through automated processes.
  • Digital Breakfast Ordering: Convenient planning and ordering of breakfast items and baskets via the web app.
  • Digital Shop for Camping Supplies: Easy access to camping essentials directly on-site.
  • Smart License Plate Recognition: Automatic barrier opening and optimized access control.

These innovations not only increase on-site efficiency but also significantly enhance guest satisfaction at campgrounds.

Pre-Check-in & Automated Welcome Email

With ASA's pre-check-in, the check-in process is more convenient than ever. Guests can simply take a photo of their ID, and all necessary data is automatically transferred. Additionally, the web app allows for the digital signing of consent forms. Upon successful check-in, a welcome email is automatically sent to the guest via the ASA Hotel interface. This email includes the guest’s personal login details and encourages them to use the digital guest directory on-site. Important details such as arrival times, personal notes, and vehicle license plate numbers can also be stored to ensure a smooth arrival experience.  

Digital Breakfast Ordering

At Såndgøld Alpine Glamping, guests can conveniently pre-order their breakfast digitally via the personalized Guestnet the day before. This solution simplifies planning for both guests and the on-site team. The menu includes fresh bread rolls, hot coffee, or customizable breakfast baskets. Guests can easily place their orders via smartphone and choose whether to pick them up at the reception or—depending on the service—have them delivered directly to their pitch. This digital breakfast ordering system not only ensures a relaxed morning for guests but also helps the campground plan daily orders more efficiently. Additionally, it creates new revenue opportunities through breakfast sales. This innovative tool demonstrates how campgrounds can enhance their services and make the guest experience even more enjoyable.

Smart Charging

The Smart Charging solution from Systems optimizes the operation of EV charging stations at campgrounds through automation and ease of use. Guests can conveniently charge their vehicle via QR code or smartphone, while consumption data is automatically integrated into the management system (e.g., ASA HOTEL). This reduces administrative effort for operators and allows for flexible charging control, such as during check-out. For guests, the solution offers maximum convenience: available charging stations are displayed in real time, and energy consumption is transparently documented. Operators benefit from streamlined processes and seamless integration into digital systems—enhancing both service quality and sustainability.

SHOP

Såndgøld Alpine Glamping offers its guests a convenient online shop for camping supplies through the personalized Guestnet platform. This digital solution allows visitors to order essential products or accessories tailored to their needs—right from their pitch. The shop features items such as camping stoves, charcoal, sleeping bags, and power adapters. Orders can be placed easily via smartphone, with the option to pick up items at reception or—depending on the service—have them delivered directly to the pitch. The Guestnet online shop enhances the campground’s service offering by providing guests with a hassle-free way to purchase missing or last-minute essentials. At the same time, it reduces workload for on-site staff by allowing centralized order management. Additionally, the digital shop creates new revenue opportunities through accessory and extra sales. This solution highlights how campgrounds can expand their services with personalized digital offerings and make the guest experience even more convenient.

Smart License Plate Recognition

The Smart License Plate Recognition solution from Systems optimizes parking management at campgrounds, making it more efficient and user-friendly. The system automatically detects license plates upon entry and opens the barrier once payment is completed. If a plate is not readable, guests can finalize the process using a QR code scanner.

This solution enhances guest convenience by minimizing traffic congestion at barriers and ensuring a fast, hassle-free experience. Campground operators benefit from real-time data on entries, exits, and parking duration, enabling optimized space utilization. The system is also GDPR-compliant, as no personal data is stored, and provides a clear dashboard overview of all relevant information.

With this smart solution, campgrounds can increase efficiency, improve organization, and offer guests a modern, seamless parking experience.